Contact Us

We're here to help! Whether you have questions, need support, or want to provide feedback, we'd love to hear from you.

General Support

For all inquiries, support requests, and general questions:

hi@loopdek.com

Response Times

General Inquiries: We aim to respond within 24 hours on business days

Technical Issues: Critical issues are prioritized and addressed as quickly as possible

Sales & Enterprise: Typically responded to within 12 hours

Common Questions

How do I get started?

Join our waitlist on the homepage and we'll notify you when your account is ready. You'll be able to start creating deliverables and inviting collaborators immediately.

What file types are supported?

Loopdek supports all major creative file formats including images, videos, documents, and more. Files are stored securely in the cloud with version control.

How does pricing work?

We offer Free, Pro, and Enterprise plans with different limits on active deliverables, storage, and collaboration features. Check our pricing page (coming soon) or contact us for details.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee for new subscriptions. Please review our Refund Policy for details.

Can I cancel my subscription?

Yes, you can cancel anytime. Your data remains accessible under Free plan limits. See our Cancellation Policy for more information.

Is my data secure?

Absolutely. We use industry-standard encryption for all files and data. You maintain full ownership of your creative assets. Read our Privacy Policy for details.

Feedback & Feature Requests

We're constantly improving Loopdek based on user feedback. Have a feature request or suggestion? We'd love to hear it!

Email us at hi@loopdek.com with your ideas.

Business Hours

Our support team is available during the following hours:

Monday - Friday: 9:00 AM - 6:00 PM IST

Saturday - Sunday: Limited support (urgent issues only)

We respond to all emails within one business day.