Privacy Policy

Last updated: May 2026

Information We Collect

We collect information necessary to provide our creative workflow and approval management services:

  • Account information (name, email, payment details)
  • Creative files and assets you upload
  • Comments, annotations, and feedback you provide
  • Collaboration data (deliverables, invitations, approvals)
  • Usage data (features used, activity logs)
  • Technical data (IP addresses, browser information, device data)

How We Use Your Information

Your information is used to:

  • Provide creative workflow and collaboration services
  • Store and manage your creative assets securely
  • Process payments and manage your subscription
  • Send notifications about deliverables, comments, and approvals
  • Provide customer support and technical assistance
  • Improve our services and develop new features
  • Comply with legal obligations and prevent fraud

Data Sharing and Disclosure

We do not sell your personal data. We may share information only in these circumstances:

  • With collaborators you explicitly invite to deliverables
  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers (cloud storage, payment processors)
  • To protect our rights, safety, or security
  • In connection with a business transaction or merger

Data Security

We implement industry-standard security measures to protect your creative assets and data:

  • Encryption in transit and at rest for all files
  • Secure cloud storage infrastructure
  • Regular security audits and monitoring
  • Access controls and authentication
  • Employee training on data protection

Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations:

  • Account data: Until account deletion
  • Creative files: Until you delete them or delete your account
  • Activity logs: Up to 2 years for compliance and analytics
  • Payment data: As required by financial regulations

Your Rights

You have the right to:

  • Access and review your personal data and creative files
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data and creative files in standard formats
  • Opt-out of marketing communications
  • Lodge a complaint with data protection authorities

File Storage and Access

Your creative files are stored securely and accessed only as needed:

  • Files are stored in encrypted cloud storage
  • Only you and invited collaborators can access your files
  • We generate temporary signed URLs for secure file access
  • Files are never used for training AI models or other purposes
  • You maintain full ownership of all creative assets

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and maintain sessions. You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or dashboard notifications.

Contact Information

For privacy-related questions or to exercise your rights, contact us at hi@loopdek.com