Cancellation Policy

Last updated: May 2026

Account Cancellation

You may cancel your Loopdek subscription at any time. The cancellation process varies depending on your plan type. We believe in making cancellation as straightforward as subscribing.

Free Plan Cancellation

Free plan users can delete their account at any time without any charges or penalties. Simply delete your account from the account settings page.

Pro Plan Cancellation

Pro plan cancellations work as follows:

  • Cancel anytime from your account settings
  • Service continues until the end of current billing period
  • No refund for the current billing period (unless within 7-day guarantee)
  • Account reverts to Free plan after cancellation
  • Your data remains accessible under Free plan limits
  • No automatic renewal after cancellation

Enterprise Plan Cancellation

Enterprise plan cancellations require:

  • 30 days advance notice via email to hi@loopdek.com
  • Discussion with account manager about migration or data export
  • Service continues until end of contract term
  • Custom terms may apply based on your agreement

How to Cancel

To cancel your subscription:

  1. Log into your Loopdek dashboard
  2. Navigate to Account Settings
  3. Click on "Billing & Subscription"
  4. Select "Cancel Subscription"
  5. Follow the confirmation steps
  6. You'll receive a confirmation email

Alternatively, contact support at hi@loopdek.com for assistance.

Data Retention After Cancellation

After subscription cancellation:

  • Account data is retained and accessible under Free plan limits
  • Files and deliverables can be exported at any time
  • Archived deliverables remain accessible
  • If you exceed Free plan limits, you can view but not create new deliverables
  • Complete account deletion available upon request

Complete Account Deletion

If you wish to completely delete your account and all data:

  • Navigate to Account Settings > Delete Account
  • Your data will be retained for 30 days before permanent deletion
  • Export your files before deletion if needed
  • After 30 days, all data is permanently deleted and cannot be recovered
  • You can reactivate within 30 days with all data intact

Reactivation

Cancelled subscriptions can be reactivated at any time:

  • Simply upgrade to a paid plan from your account settings
  • All your data remains intact after cancellation
  • No penalty or reactivation fees
  • Pick up right where you left off

Automatic Renewal Prevention

To prevent automatic renewal without cancelling:

  • Turn off "Auto-renew" in billing settings
  • Your subscription will expire at the end of the billing period
  • Account automatically downgrades to Free plan
  • You can manually renew anytime

Service Suspension vs Cancellation

We may suspend (not cancel) accounts for policy violations or payment issues. Suspended accounts can be reactivated after resolving the issue. This is different from user-initiated cancellation.

Downgrading vs Cancellation

If you don't want to cancel completely, you can downgrade your plan:

  • Downgrade from Enterprise to Pro or Pro to Free
  • Downgrade takes effect at next billing cycle
  • Your data remains accessible within new plan limits
  • No refund for the difference in plan pricing

Contact Information

For cancellation assistance or questions about this policy, contact us at hi@loopdek.com