Shipping & Delivery Policy

Service Delivery

As a cloud-based Software as a Service (SaaS) platform, all Loopdek services are delivered digitally:

• Instant Access: Account access is granted immediately upon successful registration
• Subscription Activation: Paid features are activated instantly after payment confirmation
• 24/7 Availability: Access the platform anytime from any web browser
• No Downloads Required: Fully browser-based, works on desktop, tablet, and mobile
• Global Access: Available worldwide with no geographic restrictions

Delivery Timeline

Account Registration: Immediate (within seconds). Create your account and start using Loopdek right away.

Subscription Upgrade: Instant upon payment confirmation. Pro and Enterprise features are enabled immediately after successful payment processing (typically 1-2 minutes).

File Upload & Storage: Instant. Files are uploaded and available to collaborators in real-time as they upload.

Platform Access

Your creative workflow platform is available globally:

• 24/7 Availability: Access the platform anytime from anywhere in the world
• 99.9% Uptime: We guarantee service availability with minimal downtime
• Cloud Infrastructure: Fast, reliable access from multiple data centers
• Mobile Responsive: Use on desktop, tablet, or mobile devices
• No Installation: Works directly in your web browser

Payment Processing

Subscription purchases are processed through secure payment gateways:

• Instant Processing: Most credit card payments are processed within 1-2 minutes
• Verification Delays: Some payments may require additional verification (up to 24 hours)
• Failed Payments: You'll be notified immediately if payment fails
• Payment Confirmation: Email receipt sent upon successful purchase

Support for Access Issues

If you experience any issues with platform access:

• Email Support: Contact hi@loopdek.com for access issues
• Payment Issues: Subscription not activated? Contact us within 24 hours
• Technical Problems: Login or access issues are resolved quickly
• Response Time: Critical access issues receive priority attention

International Service

Loopdek is a global platform with no international "shipping" considerations:

• No Customs: As a digital service, there are no customs or import fees
• No Shipping Charges: No additional charges based on location
• Uniform Pricing: Same pricing for all users worldwide (in USD)
• Currency Conversion: Your bank may apply currency conversion fees for non-USD payments
• Global Compliance: We comply with local regulations in all operating regions

Service Maintenance

In rare cases of service maintenance:

• Planned Maintenance: Announced 48 hours in advance via email
• Maintenance Windows: Typically during low-traffic periods
• Unplanned Outages: Status updates provided via email and dashboard
• Service Credits: Extended outages may result in subscription extensions

Data Delivery and Exports

Your data and files are available instantly:

• File Uploads: Available immediately after upload completes
• Real-time Sync: Comments and annotations sync instantly
• Data Export: Export your data and files anytime with instant download
• No Delays: All features work in real-time

Refunds and Returns

Since we provide digital services with instant delivery:

• No Physical Returns: There are no physical products to return
• Refund Policy: 7-day money-back guarantee for new subscriptions (see our Refund Policy)
• Service Guarantee: We stand behind our platform and features
• Cancellation: Cancel anytime (see Cancellation Policy)

Questions About Service Delivery?

If you have any questions about accessing our services or subscription activation, please contact us at hi@loopdek.com